Frequently Asked Questions
Everything you need to know about your SOJOS shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the security tags are still attached to qualify for a full refund.
Do your sunglasses provide UV protection?
Yes, all SOJOS eyewear features UV400 protection lenses, which effectively block 100% of harmful UVA and UVB rays to keep your eyes safe and stylish.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of purchase by contacting our customer support team.
How do I care for my SOJOS eyewear?
To maintain your frames, use the provided microfiber cloth for cleaning. Avoid using household detergents or paper towels, which can scratch the lens coating.